Business Details
45 Years
experience
Emergency
services
Expert Pest Control Services in Austin, TX
Founded in 1981, The Bug Master has established itself as a trusted leader in pest control services across Central Texas. Our family-owned business combines decades of experience with innovative solutions to address residential and commercial pest challenges. We prioritize eco-friendly practices, utilizing treatments that are safe for families and pets while maintaining rigorous effectiveness. Our team of state-licensed technicians undergoes extensive training and background checks, ensuring reliable service and customer satisfaction. With a 100% satisfaction guarantee, we commit to resolving pest issues promptly and transparently. Recognized among the top 100 pest control companies nationally, we serve Austin, Houston, San Marcos, Temple, Waco, and surrounding areas. Our services include termite control, rodent removal, mosquito prevention, and comprehensive pest management tailored to client needs. By emphasizing education and prevention, we empower customers to maintain pest-free environments long-term. Our dedication to quality is reflected in our QualityPro certification and partnerships with industry-leading programs like the Sentricon System for termite control.
Services
Pest Control
Termite Extermination
Rodent Removal
Mosquito Control
Bed Bug Extermination
Flea & Tick Control
Scorpion Extermination
Spider Pest Control
Bird Removal
Green Pest Control
Served areas
- Austin, Belton, Waco, Fort Worth, Dallas
Details
- Year established: 1981
Highlights and features
- 40 years of experience in Central Texas pest control
- Eco-friendly treatments safe for families and pets
- 24-hour emergency response available
- State-licensed and background-checked technicians
- 100% satisfaction guarantee on all services
Associations and certifications
- QualityPro
- Texas Department of Agriculture (TDA) / Structural Pest Control Service of Texas
What people say
Quick response time
Professional and great attitude
Knowledgeable about pest issues
Effective eco-friendly treatments
Consistent and thorough service
Services
Pest Control
Our comprehensive pest control services target common household pests like ants, roaches, and spiders. Using eco-friendly methods, we ensure safe, effective elimination and prevention. Our licensed technicians tailor treatments to your home or business, focusing on long-term solutions. With a 100% satisfaction guarantee, we prioritize customer safety and peace of mind.
Termite Extermination
Specializing in termite detection and elimination, we use the Sentricon System for non-invasive, environmentally safe treatment. Our process includes free inspections, colony eradication, and ongoing monitoring. Licensed experts ensure structural protection without damaging landscaping, backed by a warranty for lasting results.
Rodent Removal
We safely remove rodents like rats and mice through exclusion techniques and trapping. Our approach prevents re-entry by sealing entry points and offering prevention tips. Services include attic and wall inspections, with eco-friendly options available. Technicians provide thorough solutions for both residential and commercial properties.
Mosquito Control
Our targeted mosquito control reduces populations by eliminating breeding sites and applying safe, pollinator-friendly treatments. Services include mist treatments and active mosquito stations for long-term yard protection. We focus on outdoor spaces, ensuring families can enjoy their property without harsh chemicals.
Bed Bug Extermination
Using a five-step program, we eliminate bed bugs through inspection, treatment, and follow-up. Our methods include heat treatments and eco-friendly pesticides, targeting infestations in homes and businesses. Technicians educate clients on prevention, ensuring complete eradication and preventing future outbreaks.
People
Clayton
Pest Control Technician
Clayton is a dedicated Pest Control Technician at The Bug Master, known for his professionalism and thoroughness. With years of experience, he ensures each service is completed efficiently and to the highest standard.
Jesse
Senior Technician
Jesse specializes in ant and bed bug extermination, offering expert solutions with a customer-focused approach. His knowledge and dedication have earned him recognition as a top-performing technician.
Robert
Pest Control Specialist
Robert provides reliable pest control services, emphasizing clear communication and effective solutions. His attention to detail ensures client satisfaction on every visit.
Alyssa Cooke
Customer Service Manager
Alyssa leads our customer service team in Austin, ensuring seamless communication and support. Her commitment to client needs has made her a trusted point of contact for residential and commercial clients.
Rod Howard
Commercial Pest Pro
Rod specializes in commercial pest control, offering tailored solutions for restaurants, offices, and multifamily properties. His proactive approach ensures businesses remain pest-free and compliant.
Questions
What pests does The Bug Master handle?
We treat termites, rodents, mosquitoes, bed bugs, roaches, ants, spiders, fleas, ticks, scorpions, and wildlife like raccoons and bats.
Do you offer eco-friendly pest control?
Yes, our Green Pest Control services use natural, pet-friendly treatments for homes and businesses.
How quickly can you respond to emergencies?
We offer 24-hour emergency response and often arrive the same day of your call.
Are your technicians licensed?
All technicians are state-licensed, background-checked, and trained in the latest pest control methods.
Do you guarantee your services?
Yes, we offer a 100% satisfaction guarantee and will return at no cost if issues persist.
What areas do you service?
We serve Austin, Houston, San Marcos, Temple, Waco, and surrounding areas in Central Texas.
Videos
Reviews (48)
Alex K.
Jun 22, 2022
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I used Bug Master's services for about 3 months. I decided I was going to manage insect spraying myself because I didn't see the value in what they were providing and still was regularly seeing insects get into my home. When I reached out to them to request to cancel they informed me I was locked into a 12 month contract and they didn't offer any outs which wasn't clear to me when I signed up. Careful before you start working with them because they'll hold you hostage with a long term contract and seem to be inflexible with this. Personally in the future I'd prefer to find a company that has a bit more leniency with their contracts.
Mahek Madhani
Jun 19, 2022
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Jvon helped us out today! He was amazing, really made the company look fantastic, he had called us in advance to let us know he was coming, kept a professional and friendly demeanor and did a phenomenal job helping us out. He pointed out things we should know and really went out of the way to give us a comfortable and great experience! He is the BUG MASTER! Will be recommending him and this company to lots of people thanks to him!
Steve I.
Jun 16, 2022
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I have had my Apartment Complex's serviced by Bug Master for several years. Some ups and downs, but have mostly received good service until now. I have had several missed appointments resulting in residents being notified for treatements they never received. I've noticed a turn over in Technicians and have been contacted by some of my previous Technicians who have asked for me to transfer my accounts to them. I am awaiting a call back from the Operations Manager and will be giving them another chance to get back on track.
Claire Stires
Jun 12, 2022
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From the moment I called them, they were professional, answered all my questions and were very thorough in all follow up. The technician that came out, Nathaniel, was so friendly and helpful and answered all our questions, explained everything. This was a very smooth process. I would highly recommend this company. Service: Bug & insect extermination
Kelly Kaiser
May 16, 2022
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This review is for Joey! Joey has been our service provider for our last three homes. He has been doing the pest service for us for well over 15 years. He has been in my home so many times I consider him a friend. He takes his job seriously; he is professional, kind and he knows what he is doing. He hasn't been to our current home for some time. I have had random providers lately and although they do a good job they are not as thorough as Joey. This guy deserves a promotion and a raise! If not only for his customer service but also his commitment to the Bug Master Company.
Esther Garza
May 12, 2022
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It was time for my every other month service today and I also signed up for the Mosquito treatment as Bug Master was running a special. My technician was Daniel and HE WAS AWESOME and EXTREMELY thorough! He arrived on time, listened to my input and then proceeded to do the services. I really like that he did not rush the service and I was so impressed that he did the mosquito treatment on the ENTIRE YARD - my parents have a HUGE lot. Daniel did not cut corners, he even knocked down old wasp nests, spider webs. If all of Bug Master's technicians are like David (first 2 services) and Daniel you will not be disappointed. But I have to say Daniel was 10 stars!
Candice Teinert
Apr 27, 2022
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I just moved in and noticed a bug issue. I called bug master. They were polite and I felt like they were very knowledgeable of the situation. The technician arrived on time and listened carefully to my concerns. He was very thorough in his investigation. I believe he went above and beyond with insuring my satisfaction. I look forward to continuing my business and would highly recommend this company.
Jr Mandel
Apr 18, 2022
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Bryan was very Friendly, professional and took time to explain what he was going to do. Rod did the initial evaluation was great too. I only gave 4 stars as the treatment was done Yesterday. Time will Tell! I will update after a few days. Update! Bryan was back today. Once again was friendly and answered all our questions. The service was a great success. Thanks Bryan and The Bug Master! Great work! Changing review to 5 Stars!
Ginger C.
Mar 23, 2022
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I gave this company a 1 star based on the fact that they charged me twice, not only did they do this, but they did it WITHOUT me authorizing any automatic payments. Which means they stored my card information without my knowledge. I cancelled their services immediately after only 3 months. Other than that, they showed up when they were suppose to and their technician did everything he should.
Debra Ray
Feb 19, 2022
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Bug Master is always friendly, here on time, if I have a issue they take care of it asap! I have been using Bug Master for a few years and I put all my trust in them and have not issues. I would highly recommend them to everyone they will not let you down and the price is right!!!
Arden Woods Manager
Jan 30, 2022
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We have used The Bug Master for the last year at the property in Spring Texas. Our tech Lance is amazing! He goes above and beyond to make sure the office and residents are pleased with his service. Our residents brag about him all the time and his great customer service! I definitely recommend The Bug Master!
Leigh Stavinoha
Dec 13, 2021
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These guys have EXCELLENT customer service! At first I had an issue with the 2nd technician that came to my house. He had a bad attitude and didn't address my concerns at all. So I figured I'd blow them off and find another company. The owner, Kyle, reached out to me and we talked about my concerns and he assured me that the one technician didn't represent their values (he apparently was let go) then asked what he could do for me to keep me as a customer. A couple days later Nathaniel came to my house and we discussed what I expected and WOW! He's our new technician! I'm really glad they reached out to me so I could get this resolved!
M. C.
Dec 08, 2021
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This company goes above and beyond for their services. I misunderstood the contract and even though I was the one at fault, they provided me additional assistance to ensure we were well taken care of. We had 3 different services and each of the service men were highly professional, kind, and informative. We appreciate the service and will recommend this company to anyone that will need it.
Priscilla Armstrong
Dec 01, 2021
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This was a very unfortunate experience. Not only did the worker cause some minor damage but the owner completely took no responsibility and it was horrible. Would not recommend and will report to BBB. Said they had pic of something but I never saw and I had to followup with them and again would not recommend. Another pest control company called them to hp get info they said they had and even suggested I try someone else as they were concerned after speaking to owner
Hannah Johnson
Nov 28, 2021
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I was very satisfied with this pest control company. The service is prompt, efficient, and friendly - they were able to solve it in no time at all without charging us extra for their services.
Kenneth Dawson
Nov 27, 2021
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We called them to come out and take care of our wasps' problem in the garden. The crew seemed pretty experienced; they knew exactly what needed to be done from start right until they left without having any extra costs added onto their service etc.
Mathew Henson
Nov 19, 2021
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I highly recommend this company if you need pest control help around your home or business premises. Their service was phenomenal!
Ana DeAlvare
Nov 09, 2021
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Great experience, my pup was being a hassle and patience was shown as I caught her. Much appreciated!
Anna King
Nov 06, 2021
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The service was great to get rid of bug issues in an efficient manner! Highly recommended for any home pest control problems.
Ronald Sutton
Oct 27, 2021
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I highly suggest them for any household looking into getting an exterminator service done-you won't regret it!
Tony Taylor
Oct 25, 2021
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I am grateful to the crew at pest control for their help. They were able to fix all my issues. Highly recommended!
Gilbert Franco
Oct 08, 2021
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I have been using The Bug Master for several years now. Their staff is too notch. Even though I live in a wooded area with lots of insects the do a really good job in eliminating them. Highly Recommended.
Melissa Burton
Oct 07, 2021
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I have been using Preston control for a few years and have always had a good experience. This most recent visit, Tay was the employee and he was so friendly, well mannered and professional and did a wonderful job. I'll continue using them and sharing them to anyone in need. Service: Cockroaches
Angela S.
Sep 28, 2021
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I made an appointment for a worker to come to my home to talk about starting services today. I was waiting and no one showed up. I called them and was told that I will receive a call tomorrow. Frustrated! i would advise going somewhere else.
Erika Pawkett
Jul 18, 2021
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Love love love Preston Pest Control! They make it really easy to do business; phone, online, even text. they are incredibly accommodating. I feel the quality of service and value is superb.
Amber T.
Jul 06, 2021
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Bummed on this place. The service men were super nice - - but we were given misinformation about what to do before and after the treatment - - for fleas! The document they sent via email was the most easily missed super important piece of the information I can imagine. Disappointing response from manager. Ugh. Moving forward with another provider in town.
Maritza M.
May 27, 2021
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What Kind of company does service without paperwork. The technician came with no paperwork to sign which is no proof of work being done! Plus, they put you down for year service agreement with no anything to sign. No proof at all whatsoever, saying that agreed.
Rodrigo M.
Jan 27, 2021
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Jerry Johnson came by our house today to take care of a rodent issue. Bug Master was super fast in response (v. the competition) and Jerry was nice, friendly and great to work with. Def. reccomend.
Brandi A.
Sep 15, 2020
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My technician Paul is always awesome and has always tried to do whats best for the control of ants at my house. i have been having ANT treatments that are very pricey for 9 months now with NO relief. The last few months the office says a "field manager" will come out and help Paul assess the situation. Has not happened yet. At what point do I give up on them? If not now, it will be real soon. I can get the same results taking care of it on my own. Money down the drain. ALOT OF MONEY, I'm not talking $40 a month way more, and the initial treatment was crazy!
Margaret I.
Aug 25, 2020
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Bug Master's nice manager called and wants to make everything right. Appreciate his attention and I will happily continue to use Bug Master.
Vanessa M.
Jun 06, 2020
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Great experience today with The Bug Master-Davion was punctual, very kind, extremely professional and did a thorough job! I Highly recommend them and Davion!
Kathryn H.
Aug 25, 2019
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Just moved into a very old home with a bit of a roach problem. Didn't know anyone in town so I went by reviews on yelp. Don't regret it. These guys are great. Timely. Respectful. Knowledgeable. Efficient. Reasonably priced. I'm a lifetime customer now.
E. C.
Apr 04, 2019
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First of all, I trust them. I'm comfortable with Jesse walking around my home, I believe what he tells me and I trust in their product. They are fairly priced and professional. This summer will be a good test to see if a year of mosquito and roach treatments have made a difference! Looking forward to their help with new products for my back yard.
Christina T.
Jan 10, 2019
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Bug Master is so great to work with. We've been using them for years. Customer service is awesome and the tech that comes to spray is super nice, knowledgeable and helpful. Highly recommend!
Matt P.
Sep 28, 2018
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We have used them for years. Philip does a great job servicing the yard, inside the house and the bait traps. We have grandkids and dogs and worry about snakes and fire ants. Great company. Highly recommend! Matt P
Elaine H.
Aug 18, 2018
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It was easy and pleasant to set up the appointment on the phone. The tech John was on time. John was nice, professional and fast. He took care of all our concerns and needs. I am happy to finally find a pest control that comes when they say they are!
Monique H.
Dec 07, 2017
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I have been using The Bug Master's services for about a year now and am very pleased with them. Their technicians are friendly and knowledgeable as are their customer service reps. They come out quarterly and in the event that it rains within a few days after a treatment, they will come out again. Plus, they are local and I love to support Austin businesses.
Lylac H.
Apr 06, 2017
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The online scheduling is not what it appears. Even after you confirm what date/time you'd like, and wait two days for the technician to phone, he/she has no knowledge of the time you've already set up online which turns out to be a complete waste of time. You would likely be better served by going to a more reliable/national provider like Orkin or Terminix. That's what we ended up doing. (See follow Up) Follow Up: Jesse the owner seemed very interested in resolving this. Which, is of course, the most any business owner can do - and for that we commend the folks at Bug Master. I provided my feedback to help them gather and retain future customers.
Kristen L.
May 23, 2016
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It's been a rough road trying to get this company to take care of our problem. Unfortunately this is the company my condos decided to use to try to remove roof rats from our attic. Since the beginning, they have missed apts now three times. They make the apt and then just don't show up! Call 2 hours later to move my apt from 8 am Monday to 8 am Friday. Clearly they don't care about showing up when they say they will, nor do they care if they take care of the problem in a reasonable amount of time. Go to J&J pest control. I can highly recommend you NOT using Bugmasters BUT instead J&J is ALWAYS on time and ALWAYS does great work.
Janlee A.
Jun 14, 2013
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I've been using The Bug Master for at least 5 years in two different homes-using both the green service and traditional services. I am always impressed with their technician, John, who is professional, knowledgeable, courteous and on-time. The best part is NO BUGS! I live in a very old pier and beam house in Central Austin and am always surprised that I RARELY see any bugs. I know the service I pay for includes both inside pest control and around the house outside (which is extensive and works well-we've crawled under the house many times and found nothing scary under there!). Bugmaster does a quarterly service where they send me emails to let me know I'm on their schedule and confirm appointments. They warrant their work and will come out more often if I see a spider in the house. Previously, I tried at least three other pest control companies--all left me an unsatisfied customer.
Chandy Broussard
I highly recommend Bug Master. They were very thorough and they answered all our questions completely. Everyone on thier staff were very polite and courteous.
Joseph N.
Excellent service, Greg was experienced, professional, very friendly, and patient since I had a little trouble with the previous tenant. Bug Master had provide me an excellent service. A week the initial treatment, they call me to make sure the bugs were exterminated by trying to come out do a follow up inspection and treat if it is necessary at no charge.
Chris Amundson
We appreciate Bug Master and their help with any pest problems. Good pricing and excellent service.
Joey, our tech, is such a pleasant and efficient tech, and we look forward to seeing him on a quarterly basis. Thank you, Bug Master and Joey.
Joey, our tech, is such a pleasant and efficient tech, and we look forward to seeing him on a quarterly basis. Thank you, Bug Master and Joey.
Emily Hurn
Your team is awesome to work with! Great customer service, easy scheduling, and extremely knowledgable service technicians! Marcus was awesome and checked every nook and cranny I was worried about. Looking forward to some peace of mind by having a quarterly pest control service :) Thanks!
Doreen Rogers
The customer service representative I first talked to was cordial and fully answered questions I had about setting up the first meeting with the technicians. When the company representatives arrived, on time I'd like to add, they were very courteous, respectful and described the residential plans available and options for service. They were patient to answer any questions I had and were helpful in creating a plan of service.
The technician visit was scheduled later at my convenience and also arrived on time. He explained what he would be doing and completed his work taking time to attend to some extra trouble spots which I really appreciated.
The technician visit was scheduled later at my convenience and also arrived on time. He explained what he would be doing and completed his work taking time to attend to some extra trouble spots which I really appreciated.
Barbara White
I all of a sudden have had rat problems. Johnny at the Bug Master came out the next day after I called, checked out the yard situation and gave me a reasonable estimate. After I agreed to the one-year service he came out and set traps. He was very helpful and professional and am confident the problem will be solved. I am also free to call any time if there is an additional problem.
Lynne Wooldridge
I was very pleased with the service. Marcus did a great job- very professional and great attention to detail. I signed up for the basic quarterly program for this year. Excellent service from a good company that puts customer satisfaction first.
Gene Crumpler
Overall good experience dealing with both termites and a couple of ant issues. The customer service from both the sales rep and technician was fantastic, but there seemed to be a bit of a communication issue between the two halves. The technician didn't know all the services I was expecting to be performed, though he was very helpful and forthcoming to resolve the confusion. The sales person seemed to get differing information on the way the termite treatment would be applied, but in the end was also extremely customer centric in calling to inform me up front of the possible changes in treatment.
I felt comfortable once all was said and done that everything I expected to be done was getting done, it just took a little extra confirmation. The ultimate question will be whether the "baiting" system works in concert with the inground treatment to rid my house of the termites.
I felt comfortable once all was said and done that everything I expected to be done was getting done, it just took a little extra confirmation. The ultimate question will be whether the "baiting" system works in concert with the inground treatment to rid my house of the termites.