Business Details
50+ Years
experience
Expert Pest Control Services in Richmond, VA
Loyal Termite & Pest Control has been a trusted name in pest management since 1960, serving Central and Eastern Virginia with comprehensive residential and commercial pest control solutions. Our team of certified exterminators specializes in integrated pest management (IPM) practices, focusing on long-term prevention of termites, ants, rodents, bed bugs, and other common pests. As a GreenPro-certified company, we prioritize environmentally responsible methods while maintaining the highest standards of safety and effectiveness. With decades of combined experience, our licensed professionals deliver tailored solutions for homes, offices, healthcare facilities, and government buildings.We guarantee pest-free living through our Gold Shield Protection Plan, offering year-round service visits and 100% satisfaction. Backed by the Rentokil family of companies, we combine global expertise with local knowledge to address Virginia's unique pest challenges. Our commitment to excellence has earned us a 4.9-star rating from over 1,100 Google reviews, reflecting our dedication to customer satisfaction and industry leadership.
Services
Residential Pest Control
Termite Extermination
Commercial Pest Control
Rodent Removal
Bed Bug Treatment
Crawl Space Moisture Control
Government Building Pest Control
Mosquito Control
Attic Insulation
Wood-Destroying Insect Inspection
Details
- Year established: 1960
Highlights and features
- 60 years of Virginia pest control expertise with guaranteed results
- GreenPro-certified environmentally responsible pest management solutions
- State-licensed exterminators with annual recertification for latest techniques
- Gold Shield Protection Plan with year-round preventive maintenance
- 100% satisfaction guarantee backed by 4.9-star Google reviews
Associations and certifications
- GreenPro
What people say
Excellent service
Friendly and helpful
Knowledgeable technicians
Thorough inspections
Reliable results
Services
Residential Pest Control
Our residential pest control protects Virginia homes from termites, ants, rodents, and bed bugs through integrated pest management. Certified exterminators use GreenPro-certified methods for year-round prevention. The Gold Shield Protection Plan includes quarterly inspections and guaranteed results, ensuring pest-free living for families across Henrico and Richmond areas.
Termite Extermination
Specialized termite control services address Eastern subterranean termite threats in Virginia. We conduct thorough WDI inspections, implement advanced treatment methods, and provide prevention strategies. Our experts handle both active infestations and pre-sale verification, combining 60 years of experience with Rentokil's global expertise to protect residential and commercial properties.
Commercial Pest Control
Tailored commercial pest management solutions protect offices, restaurants, healthcare facilities, and warehouses. Our IPM practices focus on prevention while maintaining compliance with industry regulations. Services include regular inspections, discreet treatments, and customized plans for businesses in Richmond, Ashland, and surrounding areas, ensuring operational continuity and customer safety.
Government Building Pest Control
Specialized pest control for government facilities maintains compliance with strict safety standards. Our certified technicians handle sensitive environments including courthouses, post offices, and municipal buildings. Services emphasize preventive maintenance, discreet treatments, and documentation to protect public infrastructure while meeting Virginia's regulatory requirements for government facilities.
Crawl Space Moisture Control
Crawl space moisture solutions prevent pest infestations through dehumidifier installation and vapor barrier replacement. This service addresses humidity-related issues that attract pests while improving home energy efficiency. Technicians assess moisture sources and implement long-term solutions to protect structural integrity and indoor air quality in Virginia homes.
Questions
What pest control services do you offer in Virginia?
We provide residential and commercial pest control for termites, ants, rodents, bed bugs, mosquitoes, and other pests. Services include inspections, preventive maintenance, and specialized treatments for homes, offices, healthcare facilities, and government buildings.
Do you offer termite inspection and treatment services?
Yes, we specialize in termite control with WDI inspections, active infestation treatment, and prevention plans. Our certified technicians handle Eastern subterranean termite threats for homeowners and businesses across Central and Eastern Virginia.
Are your pest control methods environmentally friendly?
As a GreenPro-certified company, we use environmentally responsible pest management techniques. Our IPM approach minimizes chemical use while maintaining effectiveness, with options like eco-responsible attic insulation and targeted treatment strategies.
What areas do you serve in Virginia?
We serve Henrico, Richmond, Ashland, and surrounding areas including Fredericksburg, Glen Allen, and Hopewell. Service coverage extends across Central and Eastern Virginia for residential, commercial, and government pest control needs.
Do you offer emergency pest control services?
While we don't provide 24/7 emergency services, we offer prompt scheduling for urgent pest issues. Most customers receive service within 24 hours of contact, with regular business hours Monday-Friday 8am-5pm.
What certifications do your pest control technicians hold?
Our team includes state-licensed exterminators with annual recertification. We maintain GreenPro certification through the NPMA and participate in industry associations like the Virginia Pest Management Association and Better Business Bureau.
Reviews (4)
Mike C.
Jun 30, 2022
Report
We were refinancing our VA loan and the VA requires a termite inspection that was done within 90 days. Loyal did one in December saying that there were no signs of active termites, although they never gave us any paperwork. So, we had to get another inspection and they found termite wings which are evidence of a swarm. There were no signs of active termites, but Loyal indicated that termite parts met termites were there.
We could not get our loan. So Loyal put in green boxes around the house which are supposed to kill termites and gave us a new report stating that there were no signs of infestation, and the home was treated. Why couldn't they have said no signs of infestation on the first report - because they wanted to sell me a $500 treatment. We have had Loyal for 12 years. Ever since they were bought out their service has declined.
Customer service has declined - they were obstructionists when I was trying to get the December report or get a new report that fairly indicated no active termites - only after spending $500 did they offer any help. Loyal is disloyal in my book.
We could not get our loan. So Loyal put in green boxes around the house which are supposed to kill termites and gave us a new report stating that there were no signs of infestation, and the home was treated. Why couldn't they have said no signs of infestation on the first report - because they wanted to sell me a $500 treatment. We have had Loyal for 12 years. Ever since they were bought out their service has declined.
Customer service has declined - they were obstructionists when I was trying to get the December report or get a new report that fairly indicated no active termites - only after spending $500 did they offer any help. Loyal is disloyal in my book.
Richmond Rentals
Dec 30, 2021
Report
Made an appointment last Friday. Made arrangements to miss work for appointment. No one showed up or called When I called to find out why, they said someone would call me back and no one called back. Called again on Monday to see if I could get a response, no one has called back. I asked for an email address and I was told that they don't answer emails. Not even sure what the direct phone number is or the address of the company, Ashland? Richmond?
Do they do the work themselves or subcontract it out to individuals? We sure want to give them a try but we definitely need better communication. Hope to hear from them. Follow up: Loyal has contacted our company and we have had a noticeable improvement in communication via email. The phone answering service still is lacking. We are using Loyal for our pest control needs and continue to see an improvement in their service and response which we appreciate.
Do they do the work themselves or subcontract it out to individuals? We sure want to give them a try but we definitely need better communication. Hope to hear from them. Follow up: Loyal has contacted our company and we have had a noticeable improvement in communication via email. The phone answering service still is lacking. We are using Loyal for our pest control needs and continue to see an improvement in their service and response which we appreciate.
Debora D.
Nov 30, 2021
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I was double billed for services. When I called to question why they stated a "glitch in the system". I was never notified of the error. Office manager said it would have been difficult to notify thousands of customers. When I asked if any they put any protocol in place to notify customers going forward. They stated it would be too difficult to notify thousands of customers. Extremely poor customer service! Time to find another pest service!
Jennifer B.
Aug 31, 2021
Report
I received a quick response from the office and the technician David Palmer was at my house within the hour. David was very thorough and took the time to explain the process. I will use them again. Service: Bees
